Shipping Policy

At Prime Hardware Supply, we work with authorized global suppliers to fulfill orders. Products are shipped directly from our warehouses. Below you will find all the details about our shipping process, including delivery times, costs, and tracking. If you have any questions, feel free to contact us; we are here to help.

1. Where We Ship

We currently ship to all the countries in the world with expedited shipping in the United States.

2. Handling Time

We process orders Monday to Friday. Orders placed before 2:00 PM will be shipped the same day; orders placed after 2:00 PM will be shipped the next business day.

3. Delivery Timeframes

Shipping within the United States

• Most orders are delivered within 3 to 4 business days depending on the destination.

4. Shipping Costs

• We use FedEx to deliver all orders, with shipping costs calculated at checkout based on your location; however, we offer free ground shipping within the U.S. on products weighing under 10 lbs, as indicated on the respective product pages.

5. Shipping Carriers

Your order will be delivered safely and efficiently through FedEx.

6. Tracking Your Order

Once your order ships, we'll email you a tracking number along with a link so you can follow your package online.

7. Contact Us

If you have any questions about your shipping or order, please contact us at:

General Information & Queries: info@primehardwaresupply.com
Order & Product Queries: sales@primehardwaresupply.com
Complaints & Return Queries: refunds@primehardwaresupply.com

We typically respond within 1 hour. Our support team is available to assist you:

Monday to Friday (CST/CDT): 9:00 AM – 5:00 PM | 3:00 PM – 11:00 PM (UTC)
Saturday & Sunday: Closed